As a product manager, I know good products come from great listening, strategic thinking, and smart decisions.
What I Do
In B2B, software products are only as valuable as the business value they drive. While they’re not art, the best products are intuitive, elegant, and delightful. As a PM, my job is to design and deliver products that unlock real value for the businesses that buy them, and that are delightful enough that users choose to use them. I do my PM thing so my customers can do theirs. And I love this work!
STRATEGIC THINKER
I owe it to myself, my colleagues, and my customers to create a vision for a beautiful future. Only then can we confidently make the hard decisions around scope, priority, and resources.
PRODUCT PUZZLER
My job is to deliver value and outcomes. In addition to working software, intuitive UI, user self-service, and excellent documentation are just some of the puzzle pieces.
CUSTOMER EMPATH
I bring undying customer empathy to every aspect of my work. Since their pains and frustrations (and their exhilaration and triumphs!) will be my own, I’m constantly asking: does this work for the user?
TRANSLATOR
Through my extensive customer-facing experience, I’ve developed the skill to translate business need into products and solutions; and technical details into core concepts and guiding principles.
Skills
Discovery
Strategic Thinking
Research
Customer Empathy
Stakeholder Management
Ownership
Governance
Business Intelligence
B2B
Jira
FigJam
SQL
Smartsheets
Domo
My Experience
03/2024 – present
Domo
American Fork, UT
Sr Product Manager
02/2021 – 03/2024
Domo
American Fork, UT
Sr Technical Solution Manager, Team Lead
I worked with my customers to understand their business requirements and technical needs. I provided solution review and design services, delivered technical enablement, and promoted optimal design and usage patterns to ensure customer success.
Internally, I amplified the customer voice. I worked to ensure customer success by facilitating internal knowledge sharing and helping develop technical expertise throughout the client services organization.
08/2018-02/2021
Domo
American Fork, UT
Principal Consultant
As a key member of implementation project delivery teams, my responsibilities included managing customer relationships, providing project updates, maintaining clear communication and managing expectations.
Implementations required understanding the customer’s business and their objectives. I gathered requirements, implemented solutions, consulted on best practices, and educated on optimal usage of the Domo platform.
05/2016-08/2018
Symantec
Draper, UT
Principal BI Analyst
I worked with my internal stakeholders to understand their needs, questions, and requirements. I helped to define and develop data models and processes to support the business.
05/2013-05/2016
Urban Science
Franklin, TN
Sr Consultant
As part of the on-site team at an automobile manufacturer’s HQ, I helped establish and maintain data integrations and performed ad hoc analysis for our stakeholders.
07/2012-05/2013
Precision Castparts
Nashville, TN
Manufacturing Engineer
06/2009-06/2012
Energy & Geoscience Institute
Salt Lake City, UT